Among them were many of Mumbai’s dabbawalas, who deliver meals .. I couldn ‘t agree more, and I offer the dabbawala system as another case in point. The dabbawalas constitute a lunchbox delivery and return system that . Supply Chain Management of Dabbawala in Mumbai”. In , Harvard Business School added the case study The. Six Sigma: A case study on Mumbai Dabbawala Submitted in partial fulfillment of the requirements for the award of the degree of Bachelor of Business.

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While talking about the Startups in India it will be only apt to talk about the much sought after Mumbai Dabbawalas. They are also made use of by prominent meal suppliers in Mumbai where they ferry ready, cooked meals from central kitchens to the customers and back.


Other people also liked the idea and the demand for Dabba delivery soared. It was all informal and individual effort in the beginning, but visionary Mahadeo Havaji Bachche saw the opportunity and started the lunch delivery service in its present team-delivery format with Dabbawalas.

In Bombay, Mahadeo Bhavaji Bachche started a lunch delivery service with about a hundred men. Inhe informally attempted to unionize the dabbawallas. And as the city grew, the demand for dabba delivery grew too. The current president of the association is Raghunath Medge.


InForbes Global magazine conducted an analysis and gave them a Six Sigma rating of efficiency. The journey of Mumbai Dabbawalas has been a fascinating one, where they dabbawala proved their mettle over and over again. Apart from Forbes, the Dabbawalas have aroused the interest of many other international organizations, media and academia.

Mumbai’s Dabbawalas – An Entrepreneurial Success Story

It has very well survived the threats from todays business environment but has manage to survive through and that too has done it very well. As many mumbsi the carriers are of limited literacy, the dabbas boxes have some sort of distinguishing mark on them, such as a colour or group of symbols.

Lunch boxes are dabbaalas marked in several ways: The dabbawala then takes them to a designated sorting place, where he and other collecting dabbawalas sort the lunch boxes into groups.

The grouped boxes are put in the coaches of trains, with markings to identify the destination of the box. The markings include the railway station to unload the boxes and the destination building delivery address.

At each station, numbai are handed over to a local dabbawala, who delivers them. The empty boxes are collected after lunch or the next day and sent back to the respective houses. The service is almost always uninterrupted, even on the days of severe weather such as monsoons. Sincewhen the dabbawalas formally came into existence, none of them had ever gone on strike until when the members decided to head towards Azad Maidan to support Anna Hazare in his campaign against corruption.


Betweenandlunch boxes are moved each day by 4, to 5, dabbawalas, all with an extremely small nominal fee and with utmost punctuality. This for sure is an inspiration for the entire nation that is looking upto a new era of revolution in business ecosystem. The Dabbawalas are for sure a great example to emulate for everyone. It goes without saying that the hunger to succeed and and the grit to surpass all odds on the way is the right receipe for success. Shivani is an avid reader and loves to pen down her thoughts on paper in the most creative ways.

She is more on the caze side, but it is this obscurity and uniqueness that makes her stand out. She has a passion for photography, travel and music.

The Story of Mumbai Dabbawalas – KnowStartup

She strikes a thorough balance between intelligence and creativity and has a solution oriented approach to any problem at hand. It seems you have Javascript disabled in your Browser. In order to submit a dabbaawalas to this post, please write this code along with your comment: Shivani Pandita Shivani is an avid reader and loves to pen down her thoughts on paper in the most creative ways.